Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with Trevli.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully received.

Once an order has been processed, it will be dispatched for delivery.

Shipping & Delivery Timeframes

Trevli currently ships within South Africa.

Estimated delivery timeframes:

🚚 FAST Nationwide Delivery – 7–14 Business Days

We ship anywhere in South Africa 🇿🇦

Your order is processed quickly, carefully quality-checked, and securely packaged to arrive in perfect condition.

Due to extremely high demand, delivery takes 7–14 business days.

✔ Secure & discreet packaging
✔ Tracking updates included
✔ Reliable door-to-door delivery

Clear skin is worth the wait.
Order today before we sell out.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and order size.

All applicable shipping costs will be clearly displayed before checkout is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available) to track your delivery.

Please allow time for tracking updates to reflect courier activity.

Incorrect or Incomplete Address Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Trevli is not responsible for:

Delays caused by incorrect or incomplete addresses

Failed delivery attempts due to customer unavailability

Additional shipping fees may apply for re-delivery.

Failed Deliveries & Returned Parcels

If a parcel is returned to us due to:

Incorrect address details

Failure to collect from a courier pickup point

The customer may be required to pay the cost of re-shipping the order.

Delayed or Lost Parcels

If your parcel is delayed beyond the estimated timeframe or confirmed as lost by the courier, Trevli will assist in resolving the matter with the courier service.

Any refunds or replacements will be handled in accordance with the courier’s investigation outcome.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number

Clear photos or videos of the damage

Approved cases may qualify for a replacement or store credit.

Public Holidays & Unforeseen Delays

Delivery times may be affected by public holidays, high-demand periods, strikes, weather conditions, or other events beyond our control. Trevli cannot be held liable for such delays.

Policy Updates

Trevli reserves the right to update or modify this Shipping Policy at any time without prior notice.

Contact Information

For shipping-related inquiries, please contact:

Email: trevli674@gmail.com
Business Name: Trevli

Estimated delivery time: 8–15 business working days. Delays may occur due to courier or external factors.

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over R1000. For orders under R1000, a small shipping fee applies, which will be shown at checkout.

What is your refund policy?

All beauty and skincare products sold on our store are final sale due to hygiene and safety reasons, and we do not accept returns, refunds, or exchanges once orders are placed and shipped. Items including skincare, face masks, patches, serums, creams, cosmetic tools, sale items, and change-of-mind purchases are non-returnable. If an item arrives damaged or incorrect, you must contact us within 48 hours of delivery with your order number and clear photo or video proof to qualify for a replacement or store credit (no cash refunds). By completing your purchase, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

Is this product suitable for sensitive skin?

Our formulations are designed to be gentle and effective. However, if you have very sensitive skin, we recommend doing a patch test first. If irritation occurs, reduce usage frequency or discontinue use and consult a dermatologist.

How long does delivery take?

7–14 business days nationwide.

Every order is quality-checked and securely packaged before shipping.

High demand = limited stock.

Can I wear it outside?

Yes. These patches are ultra-thin and barely visible on the skin, making them safe to wear under makeup or on their own. You can go about your day while your pimple stays protected. Instead of picking at it and making it worse, you let the patch do the work quietly and safely.

How fast does it work?

It starts working immediately. Just stick it on before bed, sleep normally, and wake up to see what it has absorbed. Most people notice visible improvement overnight because the patch pulls out impurities while protecting the area as it heals.

Is it actually better than acne cream?

Unlike creams that sit on top of your skin, smear everywhere, and often dry you out, these patches work smarter. They absorb impurities directly from the breakout, block bacteria from entering, stop you from touching the area, and work while you sleep. It’s a cleaner, faster, and more targeted solution.

What if I don’t buy today?

Breakouts don’t pause. The longer a pimple stays exposed, the more bacteria can spread, the more tempted you are to touch it, and the higher the chance of scarring. Even one night of protection can make a visible difference. Acting early helps your skin heal faster.

Why are people ordering in bulk?

Because once you see what the patch pulls out overnight, you won’t want to go back to messy creams. That visible proof builds confidence. That’s why many customers reorder before they even run out — they don’t want to be caught unprepared when the next breakout appears.