Refund policy

Refund & Return Policy

At Trevli, product safety and quality are extremely important to us. All products are carefully inspected before dispatch to ensure they meet our standards.

Hygiene & Final Sale Policy

Due to the personal and hygienic nature of skincare products, we do not accept returns, exchanges, or refunds for:

Change of mind
Unwanted products
Incorrect product selection
Sale or promotional items

All skincare products are final sale once shipped to ensure every customer receives products that are fresh, unused, and safe.

Your Rights Under South African Law

Nothing in this policy limits your rights under the Consumer Protection Act (CPA).

If a product is:

Defective
Unsafe
Not of good quality
Not reasonably fit for its intended purpose

You are entitled, within 6 months of delivery, to choose:

A replacement
Or a refund

in accordance with Section 56 of the CPA.

If a defect is confirmed, we will cover reasonable return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect due to our error, please contact us within 48 hours of delivery with:

Your order number
Clear photos or video evidence

Once verified, we will arrange a replacement or refund where applicable.

Skin Sensitivity Disclaimer

Individual skin types vary. We recommend performing a patch test before full application.

Allergic reactions, sensitivities, or adverse skin responses do not automatically qualify as product defects under the CPA.

Shipping & Courier Responsibility

We are not responsible for courier delays, customs delays, or circumstances beyond our control.

If a parcel is officially confirmed lost by the courier, we will assist with the claims process and resolution.

Agreement to Policy

By completing your purchase, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over R1000. For orders under R1000, a small shipping fee applies, which will be shown at checkout.

What is your refund policy?

All beauty and skincare products sold on our store are final sale due to hygiene and safety reasons, and we do not accept returns, refunds, or exchanges once orders are placed and shipped. Items including skincare, face masks, patches, serums, creams, cosmetic tools, sale items, and change-of-mind purchases are non-returnable. If an item arrives damaged or incorrect, you must contact us within 48 hours of delivery with your order number and clear photo or video proof to qualify for a replacement or store credit (no cash refunds). By completing your purchase, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

Is this product suitable for sensitive skin?

Our formulations are designed to be gentle and effective. However, if you have very sensitive skin, we recommend doing a patch test first. If irritation occurs, reduce usage frequency or discontinue use and consult a dermatologist.

How long does delivery take?

7–14 business days nationwide.

Every order is quality-checked and securely packaged before shipping.

High demand = limited stock.

Can I wear it outside?

Yes. These patches are ultra-thin and barely visible on the skin, making them safe to wear under makeup or on their own. You can go about your day while your pimple stays protected. Instead of picking at it and making it worse, you let the patch do the work quietly and safely.

How fast does it work?

It starts working immediately. Just stick it on before bed, sleep normally, and wake up to see what it has absorbed. Most people notice visible improvement overnight because the patch pulls out impurities while protecting the area as it heals.

Is it actually better than acne cream?

Unlike creams that sit on top of your skin, smear everywhere, and often dry you out, these patches work smarter. They absorb impurities directly from the breakout, block bacteria from entering, stop you from touching the area, and work while you sleep. It’s a cleaner, faster, and more targeted solution.

What if I don’t buy today?

Breakouts don’t pause. The longer a pimple stays exposed, the more bacteria can spread, the more tempted you are to touch it, and the higher the chance of scarring. Even one night of protection can make a visible difference. Acting early helps your skin heal faster.

Why are people ordering in bulk?

Because once you see what the patch pulls out overnight, you won’t want to go back to messy creams. That visible proof builds confidence. That’s why many customers reorder before they even run out — they don’t want to be caught unprepared when the next breakout appears.